Wednesday, November 9, 2016

5 Steps to Implementing Live Chat Successfully

Website Magazine
E-Commerce Express
 
Gartner Magic Quadrant reports are the standard of excellence for vendor evaluation, research and reporting. While many vendors are evaluated, only a select few meet the stringent criteria for inclusion. Continuing its long-standing tradition, Gartner has released the 2016 Magic Quadrant for Web Content Management (WCM). Download Now.
Implementing live chat halfheartedly will not benefit your company or your visitors. Here are five steps to ensure the launch of this critical customer experience channel is done right. Read More.
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The Truth About False Positives
With the rise of CNP fraud, many merchants are tightening their fraud rules. While this is successful at preventing fraud, it also can insult good buyers, killing good sales. Download this paper and learn what you can do to prevent fraud and reduce false positives, to increase your authorizations and add to your bottom line. Download Now.
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