Also Read: 9 Ways to Make Customers Happy | Make 2017 the Year of the Customer | High Anxiety in the Post-Purchase Experience
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It should come as no surprise that 2017 will be a year of change. While what's emerged from our recent presidential election will continue to take center stage, changes to sales tax are making their own waves and reshaping the way companies in many industries manage their business. Download Now. | |
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Local business owners often have a very common fear of reputation management. Some owners are so overwhelmed by the fear of negative reviews that they hesitate to embark on a review acquisition campaign and may even deliberately avoid looking at their reviews on Yelp, Google My Business and other major platforms. But taking a realistic, statistical portrait of reviewers' characteristics, businesses can significantly improve both client customer service and success. Read More. | |
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While email marketing is still king, when combined with behavioral automation it reigns supreme. Track what users are looking at, clicking on and buying. Cross reference that information with email opens, clicks and more to send extremely timely and relevant communications. Download Now. | |
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