The Best Choices: Brands #Suck at Social Media Customer Service

Wednesday, June 14, 2017

Brands #Suck at Customer Service on Social
Is This the Perfect Email?

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Feature: Brands #Suck at Social Media Customer Service

What does an always-on, on-demand generation of consumers do when they are put on hold, have a bad experience or simply have a question? They often turn to social media to circumvent wait time, vent frustrations or try to get immediate answers to their queries. Brands, however, are terrible at managing incoming messages. Read More.

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